Forum Discussion

ChrisMo_1821947's avatar
ChrisMo_1821947
SMARTY Pioneer
17-01-2023

Group plans for under 16

Im new to Smarty and i've made a mistake setting my daughters account up. I have ordered and received a smarty SIM for her and have transfered her old number to it. Can I now her add her to my group with an under 16 profile? I see now I should have ordered her sim through the group... thanks in advance Chris.

3 Replies

  • Richard_1839897's avatar
    Richard_1839897
    SMARTY Pioneer
    30-01-2023

    Did this work for you Chris.  I'm currently trying to set up one for my Daughter, but it's forcing me to wait for the posting of an extra SIM (even though I already have one here), how did you get past the need to be 16+ on account creation and payment to then switch it to an under 16 account?.

     

    Cheers

    • Rebekah_150's avatar
      Rebekah_150
      Team SMARTY
      31-01-2023

      Hey 

      she should be able to join as a group member if she is over 13, here is a step by step to help https://bit.ly/3Ds9wFJ

  • Jack0x's avatar
    Jack0x
    SMARTY Commentator
    21-01-2023

    Considering the phone number has been transferred, theres a good chance you can add her onto your group as she already has a SMARTY account.

    On your dashboard, go to ("Menu" , "Add a SIM and Save 10%" , "Start a Group" , "Add an existing SMARTY account").

    NOTE: I do not work for SMARTY and the information above may not be fully accurate, but thats what's displayed on the website. If you need further assistance, Customer Support would be happy to help.