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TinaAsh_1004760's avatar
TinaAsh_1004760
SMARTY Pioneer
14-06-2024
Solved

Group plan mix up

I registered my husband with Smarty some time ago, I am the account manager inc my email. I decided ti take a group plan and transport my old mobile number to smarty. Unfortunately the mobile number ...
  • MSF's avatar
    14-06-2024

    TinaAsh_1004760 Forum members unfortunately will not be able to help directly.

    You could try a web chat with Smarty Support to see if they can help, but it may already be too late.

    The only long-winded way I can think of is to get another sim on another network and port his number to that and then re-start the port back to the correct smarty sim. Of course, you will need to pay for a month on the news from another network and that will then deactivate his existing sim.