Forum Discussion

ElaineD_1988798's avatar
ElaineD_1988798
SMARTY Enquirer
15-04-2023

Group plan activation

Trying to start a group plan with my bonus sim. It's just not happening,  keep being told new sim will be sent in post. Please help, getting so frustrated. Thanks.

Groups

3 Replies

  • AlecEdworthy's avatar
    AlecEdworthy
    SMARTY Commentator
    17-04-2023

    Unfortunately this appears to be correct. If you want a second SIM on your existing account you have to have SMARTY post it out to you. A SIM you already have in hand (eg a bonus SIM or shop bought SIM) can only be activated onto a new account (ie a different email address) and then that separate account added to a group which you set up and act as the owner of.

    A

  • MSF's avatar
    MSF
    SMARTY Guru
    15-04-2023

    Are you starting the new sim with a new email address and account?

    • MSF's avatar
      MSF
      SMARTY Guru
      15-04-2023

      You can order more than one SMARTY plan, but you’ll have to create different accounts. However, you’re still able to use the same payment details for all of them.