Forum Discussion
Solved
Group (of 2) plan. Can I close the group owner account but keep the group member account open?
Because I can't see a way of doing it. I can't remove the group member account from the group, apparently, because it's a nickname SIM. I can't close the group owner account because I'm not switchi...
Endemoniada If you go to the group plan section of your dashboard, you should see the option to remove a member: https://smarty.co.uk/dashboard/groups/members
If that’s not the case, you will need a web chat with Support team to sort it.
Good luck!
Having a very similar problem myself at the moment. The lack of tools within the group settings is nothing short of rediculous. The group has me as the owner but the number assigned to it is my young son. WebChat is a waste of time! It's a very very poorly designed website!
All I needed to have done was swap the numbers around - but this was far too technical & beyond WebChat's training & capabilities.
3 days with Smarty with 3 new sims and I'm already considering not renewing with this company.
