Group account set-up

Hi Reesy_24 

Thank you for reaching out to our SMARTY community forum! I hope you're well.

Unfortunately, according to our website guidelines, it's not possible to remove a nickname SIM from a group plan. You can find more information on this in our Help Centre article titled: How do I remove a member from my Group Plan? | SMARTY Help Centre

Please refer to the bottom of the page for information on nickname SIMS. 

As for merging the two accounts, this option isn't available. The only alternative would be to obtain a PAC code for the nickname SIM, leave SMARTY, acquire another PAC from a new provider, and then return to us. However, I understand that this process may not be suitable for you.

You can continue to use the nickname SIM by logging into the SMARTY app, even if the group owner account has been cancelled. This way, you can avoid the hassle of porting in and out of SMARTY.

Feel free to reach out if you need further assistance or have any other questions.

Jodie 😍