Forum Discussion
Final bill from 3 after switching to smarty
My previous post was just to highlight the process required to save one's sanity from the position you find yourself in. You shouldn't have to pay a early termination fee if you terminated your agreement during any 14 day cooling off period. Three are at fault here, they could easily implement a system wide change where early termination fee's are not automatically applied when the agreement ends during the first 14 days of any change to any existing agreement. Have you called Three and explained the situation to them?
Haha I understand. My sanity is very much under question here.
Yeah I called 3 after I realised my contract had been terminated on my behalf and explained the situation. I was put on hold twice during a fairly lengthy call while the agent spoke to his supervisor. I got no answers at all.
I was asking my final bill. He told me to wait 30 days. He also asked me to return the handset which I own. It was a simple sim only £16pm contract.
I even asked for my number to be ported back to 3 because I was so scared of this ludicrous bill which I simply can't afford.
I've had my number for over 20 years, since the 0870 days, and ported it around many times (including out and back into 3). I've never experienced anything like this.
My last 3 contract, I bought a new sim and ported my number in from Vodafone (trying to save money during covid lockdown 1). Even though I successfully managed this, the sim always had the original number when I looked at the sim settings. Even on auto fill sites, it would regularly fill out this original number. I assumed that when I got the pac code, the contract would remain but revert to the original sim number, instead of the whole thing being cancelled.
It's all very messy and hard to put into one message. I think I have 2 weeks now before the final bill. Biting my nails. I really don't want to be chased for £600 or start making complaints about 3. It's stress I don't need. I guess we'll see...
Okay Xyrox, was your £16/month SIM only contract beyond its minimum term?
If yes, then there wouldn't be an early termination fee.
Having asked for your final bill, I guess the Three agent assumed you want to cancel, which requires 30-days notice.If the number you transferred was for your Three £16/month SIM only plan, and has been switched to SMARTY successfully, the £600 shouldn't materialise.
