Forum Discussion
Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me no...
Essentially the SIM has not activated despite me following the steps on the dashboard. CS cannot explain why other than it's a known issue. I would expect a mobile phone provider to understand their own system and be able to overcome such a basic issue
Same for me, I've spent 14 days going round in circles with no one explaining anything, but repeating everything, and I'm paying for this privilege as evidenced by the debit taken from my card a couple of days ago.
