Forum Discussion
Experiencing difficulties
MY wife and I have entered our phone numbers and pac codes from our previous service provider and We have still haven't been able to get pass that Please re-check if your number is correct and try again when we know we inputed the correct data. Can someone please assist us?
9 Replies
Hey
Anderso_1253003 Did you already activate a sim each on your individual accounts and buy a Smarty plan?
Is your PAC code still valid i.e. not more than 30 days old? Is it your mobile number or the PACD code that the system won't accept?
If you are sure that everything is correct, then you will need web chat with Smarty Support team for them to investigate. (Also may need to check with previous provider that PAC is correct and valid)
Everything is correct and still the two Sims working independently. I thought the other sim would have stopped but it didnt
Anderso_1253003 The old sim from your previous supplier would stop once the PAC code had been used by Smarty.
