Forum Discussion
EU roaming not working
LaurenS_2643774 Worth checking the you do have mobile data roaming turned on in the phone settings.
If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.
Don't forget the 12GB limit while roaming and also 60 day limit.
Hi Lauren/Everyone trying to roam with an Apple iPhone
I am in Italy on my first overseas trip with Smarty and what a disaster !
I carried out all the instructions from Smarty on how to roam, changed settings, reset my phone, removed the SIM and still could only get intermittent 3G at best in both Bologna and Florence, both big cities with great coverage on all the networks.
After a lot of exchanges of emails when I had WiFi my complaint was escalated, and I was then told that this is a KNOWN ISSUE for Apple users on the Smarty network. When roaming you are not able to connect to 4G so at best you will only ever get 3G, and potentially 5G if you can connect to another network manually but this as I have found is intermittent at best.
According to SMARTY there will be no fix until end September. Other people in my party are with other providers and had full connectivity (with iPhones) on various networks from stepping off the plane.
If you need data when roaming think about another network until this is fixed. From what I can see it is a Smarty only issue which they are conveniently not telling customers about until the complaint is escalated.
I’m having the same issue, but it’s now mid November, can someone from smarty please post here with what is happening about this please. If it is a known issue why have I just wasted two hours on a web chat which could have been avoided as soon as I said I have an iPhone?
I have had the same problem with Smarty. Change network etc solutions but none work. It was advised to me to get a French sim to get internet access. They could at least let customers aware of the issue.
