Forum Discussion

KofiWij_4658571's avatar
KofiWij_4658571
SMARTY Rookie
12-11-2026

Esim

Just joined Smarty and for some reason it now says a physical SIM will be sent, but I need an ESIM.  My phone has no slot for an E-Sim.  Can i Update the order now, as I need to start using the phone

 

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    12-11-2026

    KofiWij_4658571​ You might be able to switch to eSIM by pressing 'My SIM hasn’t arrived' in your dashboard. If that menu does not have an option to switch to eSIM, you might need to activate, and then replace your SIM, selecting eSIM.

    You might be able to get customer support  to switch to eSIM for you.