Forum Discussion

JohneMoon's avatar
JohneMoon
SMARTY Maverick
20-08-2023
Solved

Download speed useless

Coverage checks state "very good 4G" but download speed less than 1 Mb/s !! No change during 10 days of trying all known measures to improve. Dual band TP-Link MR500 AC1200 data SIM router shows all ...
4g
Slow speeds
  • MSF's avatar
    MSF
    21-08-2023

    JohneMoon That's unfortunate then. although the coverage checker says it should be very good there, this is a generalisation for the area and not specific for where you are. As others say, if you can get a good Vodafone coverage, this is probably the network for you - shame!

  • BoseAde_2249591's avatar
    BoseAde_2249591
    27-08-2023

    im in the exact same situation though i believe it may be the service itself as my phone using ee's network gets better connection than using my sim card router with a smarty sim. I have checked my router settings and looked at the rssi, (signal strength from the cell tower) and rssq (signal quality from the cell tower) and I'm getting good values from it. I am likely going to switch to an unlimited EE sim only plan as it is not much more expensive than a smarty plan and I'm sure it will work much better than smarty does

JohneMoon's avatar
JohneMoon
SMARTY Maverick
21-08-2023

Thank you.

It is a conventional bungalow - cavity block walls and pantile roof - no metal. Hanging out of window gives no recognisable advantage.

My mobile phone (Galaxy A14) with Vodafone SIM works fine inside and OK when used as a mobile hotspot inside and out, but uses up my contracted limited data plan (33GB pm) too quickly for other than short usage; this is the reason for going for the Smarty Unlimited data SIM with dedicated hi-spec dual band router.

JJP2's avatar
JJP2
SMARTY Pro-coach
21-08-2023

If I were you, I would start a webchat with Smarty, to see if they can be of any assistance 

IF they can’t help, as you know that Vodafone works, it would be worthwhile checking out VOXI, which is an MVNO wholly owned by Vodafone, so of course it uses the Vodafone network. 

Just like Smarty, VOXI only offer 30 day contracts and, until 31st August, have offers on all their plans, including one offering 300 GB a month for £20 a month amongst others.