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AndrewK_1918150's avatar
AndrewK_1918150
SMARTY Pioneer
10-03-2023

Double data

Hi

ive just join smarty the sim deal I signed up to was 30GB (special offer with doubled data to 60GB) unlimited calls and texts.

I’ve logged onto my account and it only showing 30GB of data and my usage.

We’re is the 60GB that I should have?

 

Dashboard
Data

1 Reply

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    10-03-2023

    Your SMARTY online account's dashboard is probably out-of-sync with the back-end SMARTY systems AndrewK_1918150. I'd suggest checking tomorrow afternoon, and hopefully everything will be as expected.

    FYI, your double data is only valid for 12-months, according to section 2 & 3 of the offer terms & conditions: 

    2. Offer: SMARTY 60GB Voice Plan OFFER (the “Promotion”) applies to the current SMARTY 1-month 30GB
    Voice Plan (the “Eligible Plan”) purchased within the Promotion Period. Under this Promotion, the standard
    data of 30GB will be increased to 60GB per month (the “Promotional Price”) for your first 12 continuous
    months on the Eligible Plan. 

    3. Dates: The Offer will run from 00:01 GMT on 14 February 2023 up to 23:59 GTM on 9 May 2023 (OfferPeriod), but may be withdrawn, amended or extended, at any time and without notice (see Section 11 below regarding Variations to these terms). 

    I don't manage to use more than 1GB/month of my plan's data allowance.
    Anyway, good luck AndrewK_1918150.