Forum Discussion

Jonatha_1710498's avatar
Jonatha_1710498
SMARTY Pioneer
12-10-2023
Solved

Dormant SIM

Hi, 

I have a dormant Smarty SIM in my phone, if I rejoin Smarty will this SIM become active or will I have to wait for a new SIM?

Thanks 

  • JJP2's avatar
    JJP2
    14-10-2023

    There is hope, as long as your account hasn’t been dormant for six months or more.

    Can you still log into your account ? If yes, then your account hasn’t been closed, and you can purchase a new plan. 

4 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    12-10-2023

    Depends on how long it’s been dormant - If you have not had an active Smarty plan for 6 months or more, Smarty close your account. 

    So, if you had a Smarty plan within the last six months, you should be OK. Anything over 6 months, a new SIM would be needed. 

    • Jonatha_1710498's avatar
      Jonatha_1710498
      SMARTY Pioneer
      12-10-2023

      Mmm, OK, well my number still shows on my phone when looking at settings, does this mean there's hope? 

       

      Thanks 

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        14-10-2023

        There is hope, as long as your account hasn’t been dormant for six months or more.

        Can you still log into your account ? If yes, then your account hasn’t been closed, and you can purchase a new plan.