Forum Discussion
dirty tactics by smarty
i found smarty unlimited data for £16 per month on a comparison site, smarty would not let me have it, i then found hidden in the ts and cs that it is for new customers only, that is unethical, it se...
This is not a tactic that’s exclusive to Smarty, Car Insurance, House Insurance and mobile phone companies have been offering deals to new customers for years.
JJP2 I thought this was now illegal following FCA intervention : https://www.moneysavingexpert.com/news/2021/05/-insurers-banned-charging-existing-customers-more--new--loyalty-/
It may well be.
I guess the difficulty is proving it, unless the likes of Trading Standards or BBC Watchdog do an investigation.
