Forum Discussion
difficultiy knowing if I've registered
Hi, I used to be a smarty customer and wish to come back, I went through my existing account added new pack and entered the Pac code to tranfer my number and did the credit card authorisation. I haven't had any confirmation through from Smarty, and the account is showing as closed. What have I missed?
5 Replies
KarenKno_895115 Have you checked to make sure Smarty's confirmation email hasn't gone into your spam/junk folder?
Yes I've already done that. My husband also did the same and he too hasn't received anything either. the account was shown as closed, there was a link to a new package and filled everything in from there. If I go back on the account it still shows as closed. I'm getting really fed up of companies who no longer see customer service as an essential part of their business
KarenKno_895115 Hmm, that does sound unusual. All I can advise is that you start a web chat with Smarty support, I imagine they'll be able to confirm whether your order actually went through.
