Forum Discussion

chris9876's avatar
chris9876
SMARTY Pioneer
30-12-2023
Solved

Did addon expire because I didn't renew?

I had a 100gb contract, it wasn't enough so I added an unlimited 30 day addon a few days before the 30 days was up, but now the contract has expired and everything has stopped. If I renew withe minim...
  • MSF's avatar
    30-12-2023

    chris9876 Looking at the website the offer is:

    UK Unlimited data passes

     

    Boost your plan to get unlimited data with a 30, 7, 3 or 1 day data pass.

    Logically, once your plan ends, if you do not renew, then there is no plan to boost. I think that if you renew a plan then the pass should be active. I think you should also confirm this via a web chat with Support Team.

    If you had purchased a Data Add On instead, that never expires until you use all of the data that you purchased.