Forum Discussion
Delay in receiving SMS messages
Thanks for your swift response. No, unfortunately its not any particular numbers that I can narrow it down to - it's happened with SMS sent from personal mobiles, business mobiles and even authentication code's being sent through from companies like Google. Also, at different times of the day/weekends. So a bit frustrating!
LCP_2299697 Have you also completed a Network Status check to look for any issues?
Yes, have done that as well. On each occasion I've had a very strong 4g signal and on a couple of occasions a strong 5g signal, so there was no obvious reason as to why the texts shouldnt have been delivered immediately.
Okay LCP_2299697, is it possible the issue has been present since you switched to SMARTY in January 2024?
Have you asked SMARTY customer service to check your account is provisioned correctly?
Perhaps the switching information Vodafone passed to SMARTY had a minor error?Yep, spent ages with the support team going through various checks (e.g. reset, deleting all old SMS messages, etc)) and said that they'd done everything they could to resolve it. I cant ever remember having this issue with Vodafone so can only assume it's since I joined SMARTY.
