Forum Discussion

Travel101's avatar
Travel101
SMARTY Pioneer
04-02-2025
Solved

Data not working in select EU countries

When traveling through Europe my mobile data works in certain countries (Spain, Austria etc…) but not in others (Switzerland, Macedonia). 

I have made the relevant changes to get international roaming but it puzzles me why I get data in certain EU countries but not others…

it’s not related to my data allowance…

Can anyone help? 

  • SmartyTrousers's avatar
    04-02-2025

    Travel101 There's a very straight forward answer to this - neither Switzerland nor North Macedonia are EU countries, so are not included in Smarty's EU roaming.

    You would need to add additional credit to your Smarty account and pay by the megabyte to use data in those countries.

2 Replies

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    04-02-2025

    Travel101 There's a very straight forward answer to this - neither Switzerland nor North Macedonia are EU countries, so are not included in Smarty's EU roaming.

    You would need to add additional credit to your Smarty account and pay by the megabyte to use data in those countries.

    • Travel101's avatar
      Travel101
      SMARTY Pioneer
      04-02-2025

      Ahh yes a very simple answer. Thank you 👍🏻