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VioletBel_53903's avatar
VioletBel_53903
SMARTY Rookie
06-04-2026
Solved

DATA IN EU

Hi i am out of data in my normal UK sim on the dashboard however i am in portugal and have purchased out of plan data and it is not working 

  • MSF's avatar
    07-04-2026

    VioletBel_53903​ If you have already used 12Gb data while roaming, you will not be able to use any more unless you have an EU Roaming data pass to go over the limit.

    If you have not used that much, check that the 'credit' shows in your Account Dashboard and have a web chat with Smarty Support.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    07-04-2026

    VioletBel_53903​ If you have already used 12Gb data while roaming, you will not be able to use any more unless you have an EU Roaming data pass to go over the limit.

    If you have not used that much, check that the 'credit' shows in your Account Dashboard and have a web chat with Smarty Support.