Data & Calls issue

Question

Over the last few days I appear to have an issue with accessing my data and making/receiving phone calls - anyone experienced this?.&nbsp;

msf · Answer

JohnBra_1853536&nbsp;Not really enough info here.Is it maybe to do with 3G turn off? Is your phone on the compatible list? &nbsp;https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible&nbsp;

johnbra_1853536 · Answer

No my phone is fine, its compatible. So not related to the 3G turn off that I know of. I don't know how much more info I can give, can't use data, can't make or receive calls from various destinations so not just when at home. Would I be able to order a replacement SIM incase my SIM is damaged? How do I do this, if this is an option?

msf · Answer

JohnBra_1853536&nbsp; Ok, so now you HAVE given more info.You say the phone is compatible and that it is happening in various locations.May be worth trying a replacement sim. This article should help:&nbsp;https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen&nbsp;I assume that you have also checked through phone settings that it recognises the network etc.

rebekah_150 · Answer

Hey&nbsp;JohnBra_1853536,
I unfortunatly cant access your account on this platform, if you contact our custoemr care team they can offer account specific advice&nbsp;https://smarty.co.uk/contact&nbsp;available daily from 8am – 8pm.

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Data & Calls issue

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