Forum Discussion
Contact number
I need a smarty contact number I want to call you as soon as possible
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
140 Replies
07367913521
DanBart_3441489 To protect your identity, you should never post personal details like phone numbers - the scammers out there may be waiting!
DanBart_3441489 Please do not put any personal details on a public website like this. You need to keep an eye on your own security.
Hi I’ve been charged twice today topping up 2 transactions of ten pounds
TomStarb_900953 Then you need to web chat with Smarty Support as previously suggested in this thread.
I want to call you
Christi_2321399 You make contact with Smarty Support via web chat. There is no phone service as this would raise costs.
I need to pay my bill
PaulOak_3021325 Then you need to head over to your Account Dashboard to buy a Smarty Plan.
Hi I have got a new dongle as my old one broke I put my smarty sim in and it’s all connected but when trying to connect my device to the dongle it is saying it’s the wrong password but I am putting in what it says on the back of the new dongle
PaulCro_3012637 Are you sure that you didn't change the password at some point?
I need a smarty customer service number.
I need to speak with you because my new number I started using with smarty, the data and the calling both are not working
KateAbo_3383359 If you look at previous posts on this thread you will see that contact is via web chat with Smarty Support team. Smarty keeps costs down by not having telephone support.
By the way, you are writing to the community forum here - customers like you - and not to the company.
I need to call you'll as I have been trying for 2 days to activate my new sim but its not working
GwenMoo_1951579 As advised, web chat is the method of contact.
can i please have a email or telephone number to contact a member of the team, I am having problems
paying my bill using my prescribed card
SMARTY is a digital-focused business, so we don't have a telephone number. Our primary method of communication is via web chat: Contact us - FAQ | SMARTY
Please note that SMARTY are unable to process payments through web chat — the only way to make a payment is by logging into your SMARTY account: https://smarty.co.uk/login.
Please get in touch at your earliest convenience if you require any guidance.
Thanks!
I can not resolve my issues via FAQ's
IanHolm_2582120 ????? You can get a response if the initial chatbot does not solve the issue. It will not necessarily be instantaneous though.
Hi my bank card got hacked and my smarty plan was through it I have enabled it through PayPal with a new card could you help please
AndrewG_2417553 We are forum members like you and so have no access to account.
Any issue you will need to take up with Smarty Support via web chat
