Forum Discussion
24 Replies
Can somebody please give me a customer service phone number so I can pay my bill please
SMARTY is a digital-focused business, so we don't have a telephone number. Our primary method of communication is via web chat: Contact us - FAQ | SMARTY
Please note that SMARTY are unable to process payments through web chat — the only way to make a payment is by logging into your SMARTY account: https://smarty.co.uk/login.
Please get in touch at your earliest convenience if you require any guidance.
Thanks!
Sorry, but SMARTY Mobile don't have a telephone support helpline KenHall_119559 - it's all online.
You'll need to contact the support team using web chat from https://smarty.co.uk/contact/ - the agents work 8am - 8pm daily.
Hi I have try this number the any some exciting to this number
No support whatsoever
TerryRowe1214 I don't think that is the case because quite a number of people on this forum describe having their problems sorted via the web chat.
It's down to a web chat with Support Team as there is no ponhe help line. That is one way that a network keeps the prices down.
If you have a problem with instructions , you could try explaining here and perhaps someone can help you.
i orderd a £8 sim i couldnt activate it so contacted you and you sent me 2 more and charged me £24 i only want 1 sim but still cant active it
PeterRot_704397 You certainly did not contact me - I do not work for Smarty but simply volunteer to try and offer help on the forum.
If you have this problem, you need to web chat with Smarty Support team and carefully explain with a time line.
Hi I need some help from smarty SIM
Shafina_2725640 You have posted your issue elsewhere and had replies.
I've done the update on my phone and I can't get Internet when I switch it on to data
MarciaJ_2508118 You haven't explained what update you did and what phone.
Did you have a full service before the update? If so, you may need support from the manufacturer's or operating system developer's website.
Please provide a contact number for me to speak to a person to renew my plan
can you reply to me now
SharonM_1212258You are posting in the Community Forum here and not writing to Smarty directly.You cannot call customer service - you can web chat or email for account problems.
Hi I haven't received my SIM yet and it been over 10days?
I won't be able to access your account on this platform, however, if you still need help our customer care team are on hand https://smarty.co.uk/contact available daily from 8am – 8pm.
Hi JonSimc_3289498I unfortunatly can't access your account from here but our customer care team are on hand to help, https://smarty.co.uk/contact available daily from 8am – 8pm.
wheres my SIM?
