Forum Discussion
Connects but doesn't browse
Don't know if this issue is just peculiar to me alone.
After renewing my plan just 2days ago, the data connects but fails to open any page or receove any data.
I have tried all I could but all to no avail.
I seriously don't know what to do.
1 Reply
PTR Did the payment actually go through? Are you able to see your plan details in the app or dashboard? Check the network status in your area; it might be a coincidence that there is an issue in your area just after you renewed.
Make sure your phone is set to 4G/5G modes, and if your phone is dual SIM, that you set the SIM used for data as the SMARTY SIM. Try resetting your mobile network settings too if that helps.
Lastly, try contacting custoemr support via Live Chat if that helps: Contact us | SMARTY.
