Forum Discussion
Connection problems on my Huawei portable modem,
Hi everyone, can anyone tell me why when you have 2 Smarty sims, one is not connecting, this is a data only plan with unlimited data but the other which is my phone on a 6gb plan connects ok, feel like I'm being robbed by Smarty especially when the data plan was got especially for when we away in the caravan,
THINKING OF GOING ELSEWHERE!!
9 Replies
JamesWa_2265565 Please do NOT start with accusations of robbery until you are 100% that you have done everything correctly and then given Smarty the chance to investigate.
Did you change the APN settings to mob.asm.net?
Are you sure that the router is not locked to a network that is not Three (Smarty runs on that)?
If you didn't do that, GOING ELSEWHERE (your capitals!) won't make any difference.
It's always been fine before it's just the past 2 days, nothings been changed, also connection on my phone is only running at 1mbps if I'm lucky was running at 10mbps 3 days ago, I'm thinking they are having issues in the area we are
JamesWa_2265565 Oh, so you're not being robbed then!!!
Have you checked Network Status? That would be the first thing to do. Youcould then web chat with Support Team if no problem stated on the checker.
It's not terribly helpful when your first post states that one phone sim is working OK and you now change your tune.
