Forum Discussion
Conditional call forwarding active
Hi, I'm trying to make an international call, I do have the Out of plan add-on and yet the moment I try to make my call, it disconnects automatically and the following error pops out: Conditional ca...
MonikaB_1632845 Just trying to cover all bases really!
Can you check that this person has not accidentally set the phone to forward all calls?
Unfortunately it's not just that one number, the issue happens when I try to call literally any international number, including a business during working hours, which I successfully contacted before (while in this country and using roaming). No idea what's causing this, but super frustrating... Thanks for trying though!
Hi MonikaB_1632845 - you might want to try dialling ##002# as this will cancel all call forwarding that is currently active. Please see here for a breakdown of call forwarding https://help.smarty.co.uk/en/articles/1463317-setting-up-call-forwarding
