Forum Discussion
Chat operators do not have full access?
DavidDy_1109149 That certainly is very disappointing.
Lately, there have been a number of forum posts citing less than helpful chat operators.
When I first joined smarty some time ago, web chat worked really well and the staff always seemed able to sort problems very quickly.
I get the impression now that most of it has been outsourced overseas and I wonder if therein lies the answer to the problem.
Do you think it may be worth you writing a complaint ? If enough people do that, perhaps management will see that all is not well and take remedial action.
I would like to write a complaint but as it will probably be reviewed by a chat operator I think I would be wasting more of my time , having a little rant on here might be noticed?
I believe the complaints team are separate from the SMARTY web chat support team DavidDy_1109149.
The latter is based in India, and I think the former is UK based.I agree with you Chalkychap - I received an email from one of the team who run the Community Forum (UK as far as I can see) and he was also using the complaint email address.
