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IanBeal_1815237's avatar
IanBeal_1815237
SMARTY Pioneer
20-06-2026

Cant make calls on new iPhone

I bought a new iPhone this morning and followed instructions to set it up with the same number and staying on Smarty. Do I need to physically move the SIM as most things are working without moving it. Except I cannot make or receive calls and texts dont work either. I have asked for a PAC and tried to input that but the PAC I received is deemed invalid by Smarty. Not sure what to do next?? help please

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    23-06-2026

    IanBeal_1815237​ Unless you are using a Smarty eSIM, then you will need to remove the sim from the old phone and insert it in the new phone. Don’t try PAC codes - these are used to move a number to another network