Forum Discussion
Can't access Smarty
I have a Smarty bundle but I had to transfer to another provider (Sally) when I went to India this month as Smarty does not work there (or at least it doesn't give local coverage: it would have been foreign, and therefore expensive, coverage). In India I could choose between Smarty and Sally. (I needed to go back to Smarty occasionally to check my SMS.) But now that I am back in the UK, I can't access my Smarty. It no longer gives that option. I can only use Sally. I tried re-starting my phone and that didn't help. Any ideas, please?
1 Reply
Did you turn off auto-renew and forget to pay again when you returned? Try resetting mobile network settings. Enable the SMARTY SIM or eSIM in your SIM Manager settings, and make sure you change your default SIM Calls, Texts and Mobile Data to the SMARTY SIM, as you might have set Saily as the default when you were abroad, and forgot to change it back. You could try disabling the Saily eSIM in the SIM Manager.
You can always try to contact support.
