Forum Discussion
Cannot use data in Germany
Have been trying to use data in Germany without luck changed apn to mob.asm.net doesn't work.
Any other ideas as a real pain.
11 Replies
I have the same issue and it won't allow me to change the 3 mobile to the new APN so I created a new one. That then won't allow me to switch. I changed to Smarty for no hassle mobile and this is the first time with any operator I'm having this issue.
StevenC_2855427 Have you tried manual search for networks rather than automatic?
Yes, O2 de is the only one available to me. I can access WiFi but not Roam. The APH won't allow me to alter or change from 3 mobile on my Blackview phone.
I'd have thought it would auto connect, it's sort of the main reason I switched from EE to yourselves.
She has over 20gb left of her allowance so that isn't a problem
CarmelEy_879907 That's not correct I'm afraid. When EU Roaming, you are limited to 12Gb data. If you want more, then you need to buy an EU Data Roaming Pass for either 1 day or 3 days - see Price Guide for details.
Ok I mean she has 20gb from her overall allowance so certainly has 12gb to be able to use if she could connect.
CarmelEy_879907 Manual network selection and try each in turn, as JJP2RidesAgain says.
Also make sure you have not already roamed using 12Gb of data or more than 60 days because that is the limit.
Double check that you have changed the APN in your phone to “mob.asm.net” then do a manual network selection, which may help.
What is your location ? Major city or rural location ?
