Forum Discussion
Can’t ring in or out on my phone
MarcusBur_62344 So, a different Smarty sim works in your phone and your current one does not.
Does this suggest a sim problem - broken etc? Order a replacement sim via your account dashboard. Your account will be locked until you have activated the replacement sim according to the instructions.
I have already ordered a new sim, it arrived and I changed it and activated it. Same issue
MarcusBur_62344 Does your account dashboard show an active sim and an active plan?
Is this for all numbers?
Try a web chat with Support Team so that they can look at your account.
It’s active, I’ve now been on wed chat for 4 hours, and getting nowhere! Liz has now decided that she does not like my security answers, I own the account, manage the group and I pay all of the monthly costs and I am getting nowhere; it’s an absolute joke!
