Forum Discussion
Can’t ring in or out on my phone
MarcusBur_62344 So, a different Smarty sim works in your phone and your current one does not.
Does this suggest a sim problem - broken etc? Order a replacement sim via your account dashboard. Your account will be locked until you have activated the replacement sim according to the instructions.
I have already ordered a new sim, it arrived and I changed it and activated it. Same issue
MarcusBur_62344 Does your account dashboard show an active sim and an active plan?
Is this for all numbers?
Try a web chat with Support Team so that they can look at your account.
It’s active, I’ve now been on wed chat for 4 hours, and getting nowhere! Liz has now decided that she does not like my security answers, I own the account, manage the group and I pay all of the monthly costs and I am getting nowhere; it’s an absolute joke!
Obviously, this is the Smarty community forum, so as we don’t work for Smarty, we can’t be of any practical help.
As your issue has happened with two Smarty SIMs, has any settings been changed within your phone, or have you updated the operating system in your phone ? What is the phone you are using ?
