Forum Discussion

BobbyBooshay's avatar
BobbyBooshay
SMARTY Maverick
08-10-2023

Came from Three. but Smarty seems poor.

I've been on Smarty for a week and I was with three for 14 years.

Same handset and did not port my number, I seem to be loosing calls in the middle of conversations and i can see my coverage go to almost no bars.

Considering Smarty uses the Three network this is quite alarming. I think I am in a month to month contract, so at this rate I won't be on Smarty for long. It's been a massive disappointment! 

4 Replies

  • BobbyBooshay's avatar
    BobbyBooshay
    SMARTY Maverick
    21-10-2023

    I closed the account pronto. It was not worth the hassle.

     

  • MSF's avatar
    MSF
    SMARTY Guru
    21-10-2023

    BobbyBooshay  Smarty does indeed use the Three network. I do often wonder if the Three customers get some form of 'signal preference' as they pay more for the service - this has never been confirmed or denied to me.

    If you bought a Smarty plan, then it is a month to month item - it's not a contract as such. Did you not check that at the outset?

  • Chappers's avatar
    Chappers
    SMARTY Pioneer
    17-10-2023

    Hi

     

    What phone are you using? I came from Three too and have similar issues.

    • BobbyBooshay's avatar
      BobbyBooshay
      SMARTY Maverick
      21-10-2023

      Iphone 12 pro max.

      I also popped the sim in a android phone. Same problems.

      I ported the number out within a week and went to another provider. No more issues.