Forum Discussion

PaulMul_4030225's avatar
PaulMul_4030225
SMARTY Pioneer
09-10-2026

Being over charged

I have noticed that an extra payment has been taken out of my bank this month. How do I deal with this please

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Spark
    09-10-2026

    PaulMul_4030225​ You should contact support via Live chat and ask why it has taken payment twice.

    Be wary that initially you are talking to a bot, you have to send your query twice before it asks you for more account information and then puts you with a human agent.