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Being asked if i want to keep new smarty number or transfer old number after 9 months
I don't want to select wrong option and lose my number but I need to select an option and confirm choice to get rid of this question on my dashboard. I've been with SMARTY since September 2023. I m...
ben1 It does sound like a glitch.
As we are community forum members like you, we cannot access accounts.
I think that you need to web chat with Smarty Support and explain very clearly that you are happy with the number on your sim and have already ported in a number when you joined. I've just checked and my dashboard does not contain any such box.
Just to give you all an update MN_1869851 MSF
I eventually contacted the chat support on the website and after they asked me to log out and log back in and I informed them I had the issue for 5 months, they went to another team, did some technical stuff and then when I logged out and back in again it was fixed and not there.
