Forum Discussion

GuyCord_1807682's avatar
GuyCord_1807682
SMARTY Pioneer
21-05-2023

Avoiding a loop activating a 'Bonus SIM"

I have an existing (UK) SMARTY account and SIM.

I want to add the 'Bonus SIM' to my account (using in a different phone).

Instructions from Support pages just lead to an endless loop...

Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier  Have a SMARTY SIM and want to activate it? Here is how to do it. 

After entering the SIM code, you are prompted to Login (NOT mentioned in the instructions).  Then Steps 4. Choose a plan and enter your details, and 5. Make a payment for your chosen plan, which isn't offered.

I've tried different approaches but nothing seems to allow me to activate/add the Bonus SIM.

Guidance appreciated.

Activation
BONUS
Loop
SIM

10 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    25-09-2023

    Simple - You need to use another email address.

    Its one email address per account, and one account per SIM

    • StevenM_1613432's avatar
      StevenM_1613432
      SMARTY Pioneer
      03-06-2025

      That just does not work. Tried it an d nothing but an epic fail.

    • AndrewB_1599830's avatar
      AndrewB_1599830
      SMARTY Pioneer
      13-10-2024

      Easy to say, difficult to do. Yes, but how is second email registered for existing customer? A new customer registration forced a new sim to be mailed out, delay etc. So 

      • SmartyTrousers's avatar
        SmartyTrousers
        SMARTY Centurion
        13-10-2024

        You make sure you are logged out of your existing Smarty account, then you go to the activation page, enter the SIM number as required, and create a new account with a new email address as part of the activation process.

        I think the mistake a lot of people seem to make is logging into their existing account using the button at the top of the activation page.

  • AndrewMo_430669's avatar
    AndrewMo_430669
    SMARTY Pioneer
    24-09-2023

    I'm stuck in the same loop, already have an account and want to now activate a spare SIM. The activate page is asking me 'login to activate' if i already have an account, clicking that link redirects to the Smarty login page with no opportunity to activate the SIM. 

    How can I activate a spare SIM when I already have an account?

    • StevenM_1613432's avatar
      StevenM_1613432
      SMARTY Pioneer
      03-06-2025

      I have the same **bleep** issue all these years later. It is the most ridiculous method and nothing like what they suggest it is on the 'bonus sim' instructions. Somehow I have ordered a new SIM that I didn't want from trying to activate a 'bonus sim' with a new email address and account. Absolute joke.

    • JJP2's avatar
      JJP2
      SMARTY Pro-coach
      24-09-2023

      Simple - You need to use another email address.

      Its one email address per account, and one account per SIM

      • EricCor_3357723's avatar
        EricCor_3357723
        SMARTY Pioneer
        08-05-2025

        I do not want another account I only have 1

        email address