Forum Discussion

GuyCord_1807682's avatar
GuyCord_1807682
SMARTY Pioneer
21-05-2023

Avoiding a loop activating a 'Bonus SIM"

I have an existing (UK) SMARTY account and SIM. I want to add the 'Bonus SIM' to my account (using in a different phone). Instructions from Support pages just lead to an endless loop... Activat...
Activation
BONUS
Loop
SIM
AndrewMo_430669's avatar
AndrewMo_430669
SMARTY Pioneer
24-09-2023

I'm stuck in the same loop, already have an account and want to now activate a spare SIM. The activate page is asking me 'login to activate' if i already have an account, clicking that link redirects to the Smarty login page with no opportunity to activate the SIM. 

How can I activate a spare SIM when I already have an account?

  • StevenM_1613432's avatar
    StevenM_1613432
    SMARTY Pioneer
    03-06-2025

    I have the same **bleep** issue all these years later. It is the most ridiculous method and nothing like what they suggest it is on the 'bonus sim' instructions. Somehow I have ordered a new SIM that I didn't want from trying to activate a 'bonus sim' with a new email address and account. Absolute joke.

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    24-09-2023

    Simple - You need to use another email address.

    Its one email address per account, and one account per SIM

    • EricCor_3357723's avatar
      EricCor_3357723
      SMARTY Pioneer
      08-05-2025

      I do not want another account I only have 1

      email address

      • MSF's avatar
        MSF
        SMARTY Guru
        13-05-2025

        EricCor_3357723  Try starting a group. Specify the new member as a nickname sim. This allows you to use the same email address but limits what the new account can do.