Forum Discussion
Auto Renew experience
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
Luxury!
Yesterday I clicked on renew and was taken through payment processing and then it said it had an error. Retry doesn't and cancel just stops retrying (which is not what I want!).
My bank says it set 1p aside (standard is it live test) and then it does no more. Bot can't help and online customer services were/are useless.
Added another card. Same thing.
Try again in a day or so, or when the grace period is up.
Or just keep trying to contact support until you get the issue resolved.
