Forum Discussion
Auto Renew experience
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
Hi Michael.
Card payments are taken anytime up to 3am in my experience, once a card payment has been approved your service will continue as it should. You'll be cut off for a brief time, which is normal.
This was through my experience.
NOTE: I am a SMARTY customer, not an employee.
Thanks for your response Jack. It is interesting to hear you have the same experience.
I would be interested to hear other examples here, because it doesn’t feel seamless, in that service goes off until payment is taken by the systems? I’ve not been up late enough to test whether it still works or not.
I have parents who are aging and need to feel my service is not going to go off on my anniversary date, until the financial systems behind this process kick in!
I’d be interested to hear the official answer from SMARTY on how this works, as there isn’t anything in the Q&A that explains this?
Even though since I joined Smarty on June 2nd this year, I have had a positive balance, as I usually add £20 or so monthly via the pay point top up, when my plans renews, my account / app always says my service has been paused, and I need to log in again, which is a pain.
** HOWEVER, that’s “just” the website / app, as CRUCIALLY the actual smarty service is not paused, I still have signal, can still make and take calls, and use data. There is an anomaly in the Smarty renewals process, which gives the impression that a users service has been paused, when it fact it hasn’t. **
Show this thread to your parents, and tell them not to worry 😃👍Obviously, the process above only applies when people do have a positive monetary balance within their account.
I am that bemused aged parent. All I can see to do is to leave Smarty and get another SIM. It worked for month and months then stopped. We can't do anything but use the Smarty website.
I just sent this reply to your child
Even though since I joined Smarty on June 2nd this year, I have had a positive balance, as I usually add £20 or so monthly via the pay point top up, my account / app always says my service has been paused, and I need to log in again, which is a pain.
** HOWEVER, that’s “just” the website / app, as CRUCIALLY the actual smarty service is not paused, I still have signal, can still make and take calls, and use data. There is an anomaly in the Smarty renewals process, which gives the impression that a users service has been paused, when it fact it hasn’t. **
Obviously, the process above only applies when people do have a positive monetary balance within their account.
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
That’s not the case in my experience,
Even though since I joined Smarty on June 2nd this year, I have had a positive balance, as I usually add £20 or so monthly via the pay point top up, when my plan renews, my account / app always says my service has been paused, and I need to log in again, which is a pain.
HOWEVER, that’s “just” the website / app, as CRUCIALLY the actual smarty service is not paused, I still have signal, can still make and take calls, and use data. There is an anomaly in the Smarty renewals process, which gives the impression that a users service has been paused, when it fact it hasn’t.
Obviously, the process above only applies when people do have a positive monetary balance within their account.
