Forum Discussion

NeilRos_2716470's avatar
NeilRos_2716470
SMARTY Pioneer
01-03-2026

App keeps logging me out

Why does this do this? Been with smarty for a year or so but for the last few months the app keeps signing me out. I left a message on the play store saying this and I was told it's because I don't have biometrics set up on my phone.....well I do! It's becoming really annoying now. It's not just sometimes it's pretty much every time I log in to see my usage etc.

1 Reply

  • Yves's avatar
    Yves
    SMARTY Pioneer
    03-03-2026

    I've had this problem for the past year.  Not found a solution yet.  I get logged out weekly.  I have biometrics set up on the phone but can't see any settings in the app.