Forum Discussion
App Issues
I have closed my Owner account which was a Data only Sim. I had previously ported my main number across which became a member on the account. Everything works ok regarding the member number. The issue I have is that I can no longer use the APP as it says " Account closed " and does not allow the member to use it. I have to log in online where there is an option to see the member number. Not a big problem but it would be better if Smarty could update the APP to mirror the online account and allow access.
2 Replies
Smarty are aware of the issue. I had extensive communication with them about it when I followed their advice and then could not use the App. I really just want to make others aware of this issue that if they delete the owner account and still have a member number they can longer use the App. Smarty said they would take my views into account.
ChrisMi_3520348 Because we are customers like you on this forum, I do think it would be better to let Smarty know directly by putting into a Complaint.
Have you tried deleting the app and then reinstalling it to see if the issue resolves?
Did you run the two accounts as a Group with the data sim as the Group Owner and the other sim as a 'nickname' account? If so, without getting Smarty to close such a group, I wonder if this may have caused the difficulty
