Forum Discussion
App Biometric log in
Smarty have probably gone the security route they have rather than utilising face recognition partly due to some phones not having this function available, and it's cheaper, so not adding to the cost to us
Strandloper The thing is the app has a menu to enable the Biometrics…so those without it on their phone, then yes having to login in each time makes perfect sense for security…but when the app has a feature to turn on biometrics, but ignores this…it kind of defeats the object of having there at all!!
I’m currently raising this with SMARTY now, as I’m sick of having to re login each time I want to see my credit!
I've chosen to not enable biometrics on my phone as I can unconscious, while someone points the phone at my face or finger prints (most people will use one of two fingers for biometrics).
I find it preferable to keep passwords safely memorised, and this phone (or other technologies) are that little bit safer (or at least to me).
That said,I fully support your (and other peoples) choice to use different security features that are available to most of us.
I hope the relevant team come up with an answer that is helpful to you 😊
It’s a personal choice with biometrics, whether you wish to turn this feature on or off. My frustration is that even though this is switched on in app, the app simply doesn’t remember it since the update 2 weeks ago!
My app is iPhone, so Apple iOS, and you can chose to save username and passwords in iOS? …so, I suppose this feature could be enhanced to support those without biometrics or choose not use this feature…
Agreed, it's personal choice, and it is frustrating for things to not work the way you want.
iPhones are not my strong point. I'm more used to Android or Linux.
