Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Completely agree.
I am a very happy Smarty customer, but they have been promising short codes to come now for well over a year. The promise was on the official site FAQs and has now "mysteriously disappeared". I work on London Underground, and the BTP short code number, 61016, is NOT premium, it's an essential service that is advertised widely on EVERY station and in the "See it say it sort it" message on ALL the rail services in the UK. It is the best way of getting any message to the BTP, for example if a sexual assault has occured, it is a way to discreetly report it, without having to speak and get upset, especially if you're still in the presence of the person who's doing it. I have witnessed many occasions when BTP respond very quickly to these messages, directly to the phone number they're sent from, or turning up at the station before the customer has even arrived there.
Yet this service cannot be used by Smarty customers.
Similarly, British Gas and other utilities have FREE short codes to enable you to report gas and water leaks. Or submit meter readings.
It's simply wrong to not have these services available. In the event of BTP this is an essential service that cannot be used.
Get with the program Smarty and fulfill your promise. I personally don't care about the premium TV voting numbers and competition lines, but at the very least you should give access to potentially life saving numbers that are free or very cheap to acces. Like:- https://www.btp.police.uk/SysSiteAssets/media/images/british-transport-police/pdfs/how-to-text-61016.pdf
Joined smarty two weeks ago (4 sims for the family) Will be going elsewhere when my month is up, it is utterly obsurb your can't txt short code sms (even free ones and for vital services etc)
Storm123 If short code text service is an important feature for you then you are certainly right in leaving to find a network that supports it.
As I have written before, if the accountants at Smarty lose enough business, theoretically there will come a point where any cost of allowing short code sms will be worth it.
