Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?
Thanks
Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.
This needs to be changed, it's ridiculous.
@Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.
A mass exodus of customers will be the only thing that sorts this. It appears to have been a complaint for well over TWO YEARS, and as Three have no short code restrictions, there should be NO REASON for it not to operate here. It's ridiculous.
Yep, this has happened to me too. I have a virgin credit card and it's now declining all my transactions because I can't reply to the security text confirming that the transaction is valid.
Virgin doesn't seem to have an alternative, and neither does Smarty, so one of them is going.
I get that there are costs with short code messages but my phone already warns me of that automatically. I'm not a child, I expect my phone company to allow me to send a text message if I want to. I will be leaving Smarty as soon as possible. I'm currently stuck overseas without my preferred credit card available.
Just to add to this old thread...
I've just had a text from Barclaycard (from a 5 digit short code) for a security check asking me to reply with 'Y' if I recognised the last 3 transactions. I hadn't realised it wouldn't send and the transaction was then declined. Bit annoying.
I am currently on vacation in Phoenix.
Have bought an iPhone 13 mini.
So, having to download and install apps.
I am successfully receiving short code messages with 2 Factor Authentication codes etc whilst installing apps etc.
@JJP2 Could that be because your service is being supplied by a local network that does support short codes?
Smarty has always supported incoming SMS from (non premium rate) short codes - it's sending to short codes that isn't supported (although there are a few exceptions, such as texting 65075 to request a PAC).
@NicolaS_1506339 Not currently. From previous responses, it doesn't seem that they will change that in the very near future.
At the current time, Smarty does not support short codes.
This article has more details :
https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans
I recently moved over to SMART
Y but didn't realise you cannot text to competition short text numbers. I even put £10 add on to my account thinking that would solve it but after reading this and other entries I find SMARTY is unable to support these type of transactions. I'll be going g elsewhere soon!!!
