Forum Discussion

Elizabet_113990's avatar
Elizabet_113990
SMARTY Pioneer
10-02-2025

Additional phone lapsed plan

When I changed my bank card  I didnt update the detsils on one of my phones.

Can I reinstate a lapsed plan in addition to my main  phone number? Thank you.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    10-02-2025

    Elizabet_113990 Take a look at your account dashboard first to see if the sim is still activated.

    normally, you would have a total of 220 days until a sim is deactivated - you should receive an email after 180 days warning that it will deactivate in another 40 days if no money is spent.

    If it is in fact active, you can simply buy one of the Smarty plans and then either let it auto renew in your account dashboard, or else do it manually each month or whenever suits (subject to the time limit I already mentioned).