Activation

I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'.  I contacted CS via the webchat and was eventually assured that my sim would be activated within 24 hours.

I contacted CS again after the obligatory 24 hours and have now been assured that the activation will happen sometime over the forthcoming 24 hours - so 2 full days in total.

I understand that sometimes things can go wrong but I can't help but feel I'm being given the run-around. I've been told the first delay occurred because my connection 'needed de-bugging'; the current delay is because my network connection needs to be 'rebuilt'. I don't particularly mind the wait as I haven't yet terminated my contract with my current operator but I'm less impressed with the explanations I'm being given so would appreciate some feedback, if possible, about the problems apparently association with my account.