Forum Discussion
Account shows incorrect number
I started with Smarty in 2022, was given a new number, this number was shown in main account.
Last year I transferred in my Tablet number and my partner's phone number. Partner's phone was added to group account but with the tablet account setting. The tablet number now overwrote the main account holder number instead of being added to the group account. So my account no longer has the original number, and I cannot now request a PAC as I am leaving SMARTY.
10 Replies
GlennDa_1390975 This sounds complicated. Not sure why you didn't take this up with Smarty at the time though.
You will now need to web chat with Support Team to explain and see what can be done.
(If your number is not showing on the account, is it even still active? If it isn't, then you cannot get a PAC as it doesn't exist. Apologies if I have misunderstood)
I wrote a reply, but unfortunately I did not copy it just in case, and the auto save did not work at the time, so I give up, just totally give up with this whole saga, I cannot be bothered to rewrite my previous post about this matter or the latest SIM debacle, and you suggesting that I should have taken it up at the time, what did you think I did? Just sit back? Your response through no fault of your own is another smack in my face and I have had enough smacks, I needed help and support and have got none, previously or recently.
G
GlennDa_1390975 Apologies if I did not make it clear, but we are forum members i.e. customers just like you and so do not have access to your account.
That is why I suggested the web chat.
I also could not see what you had written before......just trying to help here!
