Account paused for no reason.

Same thing. They paused account just after midnight. They took the payment this morning around 9:30. They are aware of the problem. So annoying. 

I also had exactly the same problem, took ages to get through on the chat, they said they could see the payment and it should resolve itself. I could make calls but no data. 
Mid morning I received a text and email confirming my payment, rebooted the phone and everything was working again, somewhat annoying. 

Mines working now, was only my data that stopped but I had same issues as most of you, no data message, greyed out renew/unpause button. Never happened before.

Just leave it and youl get a text confirming payment then restart your phone. 

Mine working now, but it was impossible to get support or explanation.  I am furious

Me too! Bit of a basic IT error. Collapsed at midnight. Resolved suddenly at 08.55. Hopefully, they’ll spot it and sort out by next year. Mind you it looks as though there were lots of grumbles on 1st March last year so they may be slow learners. 

My payment has now gone through but my plan is still paused. I message on the web chat but am still waiting on a reply. I will be going out soon and need my data working!

Same thing happened to me. I think they can’t cope with 28 days in Feb as it looks as though problem occurs regularly. They eventually took my money at 8ish this morning. Not return of service. Waited 30 mins and rebooted my phone - service restored. Coincidence? Maybe…

Yes same here waiting for rely on webchat also had message from bank saying payment gone

I am having the same issue. This has never happened in February of previous years though. I saw on another message on the board that it has happened to someone who pays on the first day of the month too.

Same here