Forum Discussion

5of9's avatar
5of9
SMARTY Maverick
22-05-2025
Solved

accidentally paid twice for data add on

Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a...
  • MSF's avatar
    MSF
    23-05-2025

    5of9  Only a web chat with Smarty Support can resolve this if you explain it in detail to them.

MSF's avatar
MSF
SMARTY Guru
23-05-2025

5of9  Only a web chat with Smarty Support can resolve this if you explain it in detail to them.

stephen_2024386's avatar
stephen_2024386
SMARTY Maverick
25-05-2025

How do I web chat? Can't see a link for that.

  • MSF's avatar
    MSF
    SMARTY Guru
    26-05-2025

    stephen_2024386  smarty.co.uk/contact

    • stephen_2024386's avatar
      stephen_2024386
      SMARTY Maverick
      26-05-2025

      Nothing there that answers my question. I just want the £10 putting back into my bank account.

      • MSF's avatar
        MSF
        SMARTY Guru
        26-05-2025

        stephen_2024386 That is where you start the web chat to request the refund.