Forum Discussion
Access to overseas dialling and be able to enter competitions
Making International calls requires credit to be added to your account first.
The cost of the calls is covered in the Price Guide: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf . Countries are put into bands and the cost varies according to the band - pages 21 & 22 cover this.
Entering competitions - this depends upon the type of number. If it is an 084x or 087x number this will also require credit on your account - see p9 of the Price Guide. If it is a 5-digit number then smarty currently do not support such calls.
Hope this makes it clearer.
Reading the terms I have a 12gb and unlimited calls plan and can't see why I am restricted from calling an EU number from home. I shall be traveling in EU and believe I can use phone when in say France to call another French no, is this correct please.
SimonSi_1776791 When in the UK and trying to make a call to a number registered outside the UK, that counts as an international call and needs credit to pay for it. When your are in the EU, you are roaming and that has a slightly different set of rules.
When you are in the EU,although you can call anywhere else in the EU without charge, a call to countries outside the EU will incur a charge - again, this is in the Price Guide - please see third vertical column on p20
