Forum Discussion

GeoffBe_1382266

SMARTY Pioneer

15-04-2023

Solved

60g offer

Hi, I'm currently on the £10/30g plan, I've had a txt and popup in my dashboard to upgrade to 60g for £10, but the link only takes me to the other plan options, how can I upgrade to this?

WelshPaul
15-04-2023
Open a chat with SMARTY and request a plan change?

4 Replies

MSF
SMARTY Guru
15-04-2023
As WelshPaul says. I think that ,when you are already a customer, you don't automatically get the offer unless you ask - and then it seems to be straightforward.
Hope it goes well.
- MSF
  SMARTY Guru
  15-04-2023
  https://cdn.smarty.co.uk/files/smarty-promo-12Mth30GBDDFeb23.pdf?_gl=1*ai7ict*_ga*Mzk2MjI0MTg0LjE2ODE0ODA2Mjg.*_ga_D8LNLN41LX*MTY4MTU0ODY1My40LjEuMTY4MTU1MTgyNi4wLjAuMA.. This link is to the T&C's for the double data plan. Please see point 4h which backs up what we have said.
WelshPaul
SMARTY Centurion
15-04-2023
Open a chat with SMARTY and request a plan change?
- GeoffBe_1382266
  SMARTY Pioneer
  16-04-2023
  Thanks for that, just been on the chat and it's sorted 👍